1. Introduction
These Terms of Service (“Terms”) govern your use of our websites at imanlogic.com and trades.imanlogic.com (together, the “Website”) and the services we provide (the “Services”). ImanLogic Digital Ltd (“ImanLogic”, “we”, “our”, “us”) is a company registered in England and Wales under company number 17258908. Our registered office address is shown on our Companies House record.
By using the Website or our Services you agree to these Terms. If you do not agree, please do not use them. Our Services are provided business to business, to customers acting in the course of a business, trade or profession.
2. Definitions
- “Account” means a user account created to access certain Services.
- “Content” means all text, images, audio, video, software and other material on or generated by the Website or Services, excluding User Content.
- “Customer”, “you” and “your” mean the business using the Website or Services.
- “Services” means the website builds, marketing, advertising management, automation and related digital services we provide.
- “Order” means your confirmed request to buy Services from us.
- “Subscription” means a recurring monthly arrangement under which we provide ongoing Services.
- “User Content” means data, text, files and other material you submit through the Services.
3. Use of the Website and Our Services
3.1 Acceptable use
You may use the Website and Services for lawful purposes only. You agree not to:
- break any law or regulation
- infringe anyone’s intellectual property or other rights
- introduce viruses, malware or other harmful code
- try to gain unauthorised access to any system, account, data or network connected to the Website
- interfere with the operation or security of the Website or Services
- use bots, scrapers or scripts to access the Services without our permission
- collect personal data from the Website without our permission
- copy, resell or commercially exploit any part of the Website or Services without our consent
We may suspend or restrict access if we reasonably believe you are breaking this section.
3.2 Accounts
Some Services, such as a CRM platform we set up for you, need an Account. You agree to give accurate details, keep your login secure, update your details when they change, and tell us straight away if you suspect unauthorised use. You are responsible for activity under your Account.
3.3 Security reporting
If you find a possible security vulnerability in our Services, please report it to us and do not disclose it publicly until we have had a reasonable chance to investigate and fix it.
4. Our Services
4.1 Description
Depending on what you order, our Services may include website design and build, paid advertising management, local search and Google Business Profile optimisation, CRM and automation setup, AI call and messaging tools, reputation management and related digital marketing. The exact scope is confirmed with you before work begins. We may update, change or discontinue Services at any time.
4.2 Licence to use platforms
Where we give you access to software or a platform, such as a CRM, we grant you a limited, non-exclusive, non-transferable, revocable licence to use it for your own business, while you comply with these Terms and pay the applicable fees. You may not copy, modify, reverse engineer, resell or sublicense it, or let unauthorised people use your Account.
4.3 Availability and suspension
We aim to keep our Services available but cannot guarantee uninterrupted access. We may suspend a Service temporarily for maintenance, security, a suspected breach of these Terms, or to meet a legal obligation. Where reasonably practicable, we will tell you in advance.
4.4 User Content and data
You keep ownership of your User Content and data. You grant us a non-exclusive, royalty-free licence to host, store and use it to provide and improve your Services, including the AI tools we use. Where practicable we use aggregated or de-identified data for improvement. We process personal data in line with our Privacy Policy. You are responsible for making sure your User Content is lawful, and we may remove content that we reasonably believe breaches these Terms.
4.5 Advertising spend and results
Advertising spend is separate from our fees and is paid by you directly to the platform, such as Google or Meta, unless we agree otherwise in writing. Search rankings, ad performance, lead volumes and revenue depend on factors outside our control, so we do not guarantee specific results unless a guarantee is confirmed in writing under section 7.
5. Ordering and Payment
5.1 Pricing
All prices are in GBP. Prices for our website plans are published on our website plans page. Other Services are priced to your situation and confirmed with you as part of your Order. We may change prices for new Orders at any time. This does not affect an active plan.
5.2 How to order
You can order by contacting us, by booking a call, or by choosing a website plan online. A contract is formed once we confirm your Order and receive payment. We may decline an Order at our discretion.
5.3 Payment terms
One-off build and setup fees are paid in advance, before work begins. Monthly fees are billed in advance and continue until the plan ends or is cancelled under section 6. On a pay monthly website plan, your first monthly payment starts the build. Payments are processed securely by our payment provider, Stripe.
5.4 Late payment
If a monthly payment is not received by its due date, a 7-day grace period applies with no fee. If it is still outstanding after day 15, a £100 late payment fee applies, and we may suspend Services until it is paid in full.
6. Cancellation and Refunds
6.1 Monthly plans
Apart from pay monthly website plans (section 6.2), our monthly plans have no fixed term. You can cancel at any time with 30 days’ written notice. Fees remain payable during the notice period, and no refund is given for any part of a billing period already paid.
6.2 Pay monthly website plans
Pay monthly website plans run for 24 months at a fixed monthly rate that does not increase. Hosting and security are included during that time. After month 24 the website is paid off, and the licence in section 8.2 applies. Ongoing hosting and support after that are optional and quoted separately.
You can cancel a pay monthly website plan at any time with no cancellation fee. Until the website is paid off it stays with us, and we stop hosting it when the plan ends. If you want to keep the website, you can pay the remaining months at your plan’s monthly rate and it is yours from that day.
6.3 One-off fees
Fees for one-off build or setup work are non-refundable once work has begun, except under a guarantee in section 7 or where the law requires.
6.4 Refunds
Where a refund is due, we will process it within 14 days to your original payment method.
7. Guarantees
Where a delivery, money-back or performance guarantee applies to your Services, its terms are confirmed with you in writing or shown on the plan you choose, and form part of your agreement with us. Guarantees do not cover outcomes outside our reasonable control, including how quickly you respond to leads, your ability to close or fulfil the work generated, or your capacity to deliver your own product or service.
8. Intellectual Property
8.1 Our content
Content on the Website (excluding User Content) is owned by or licensed to ImanLogic and protected by intellectual property law. Using the Website or Services does not transfer ownership of it to you.
8.2 Deliverables
Once a website, system or other deliverable has been paid for in full, you may use it for your own business. We keep ownership of the underlying templates, frameworks, design components, automation sequences and methods used to create it, and may reuse them for other clients. Your domain name is registered in your name and stays yours.
9. Limitation of Liability
9.1 What we are responsible for
Nothing in these Terms limits our liability for:
- death or personal injury caused by our negligence
- fraud or fraudulent misrepresentation
- any liability that cannot be excluded under English law
9.2 What we are not responsible for
Subject to section 9.1, we are not liable for:
- loss of profits, revenue or business
- loss of data, except where caused by our failure to take reasonable security measures
- loss from unauthorised access to your Account where you did not keep your login secure
- business interruption or loss of anticipated savings
- indirect or consequential loss
- results that depend on your own response times, sales process or capacity to fulfil work
You are responsible for keeping backups of your User Content.
9.3 Maximum liability
Subject to section 9.1, our total liability under these Terms will not exceed the amount you paid for the relevant Services in the 12 months before the claim arose.
10. Third-Party Links
The Website links to other websites for your convenience. We have no control over them and are not responsible for their content, privacy practices or availability.
12. Changes to These Terms
We may update these Terms from time to time and will post changes here with a new “last updated” date. For material changes affecting active clients, we will email you at least 30 days before they take effect.
13. Termination
We may suspend or end your access to the Website or Services if you breach these Terms. Any outstanding payments remain payable.
14. Force Majeure
We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, pandemics, terrorism or civil unrest, industrial disputes, cyberattacks, or failures of telecommunications networks or third-party platforms.
15. General Legal Terms
- Waiver. Not enforcing a term is not a waiver of it. Any waiver must be in writing.
- Severability. If a term is found invalid, the rest of these Terms still apply.
- Entire agreement. These Terms, our Privacy Policy and any confirmed Order are the whole agreement between us.
- Assignment. You may not transfer your rights under these Terms without our written consent. We may transfer ours.
- Third-party rights. No one else has rights under these Terms under the Contracts (Rights of Third Parties) Act 1999.
- Governing law. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
16. Complaints
If you have a complaint about our Services or the Website, email hello@imanlogic.com. We will acknowledge it promptly and aim to resolve it within 30 to 60 days.
17. Contact
ImanLogic Digital Ltd, company number 17258908
Email: hello@imanlogic.com
Phone: +44 121 816 2881