1. Who We Are
ImanLogic Digital Ltd (“ImanLogic”, “we”, “our”, “us”) is the data controller for the personal data described in this policy. We are a company registered in England and Wales under company number 17258908. Our registered office address is shown on our Companies House record. We work from Moseley, Birmingham, B13.
We are registered with the Information Commissioner’s Office (ICO) as a data controller, under the name Imanlogic Digital Ltd, registration reference ZC259658. You can check this on the ICO register.
This policy explains how we collect, use and protect personal data when you visit imanlogic.com or trades.imanlogic.com, contact us, or become a client. Please read it alongside our Terms of Service and Cookie Policy.
2. What Data We Collect
We collect personal data you give us directly, for example when you fill in a contact, audit, application or questionnaire form, book a call, or become a client. This includes your name, email address, phone number, business name and details, and anything you tell us about your enquiry.
If you call us, our AI-powered call handling may record and transcribe the call. See section 7.
When you pay for our services, card details are processed directly by our payment provider, Stripe. We do not see or store full card numbers.
When you visit our website, some technical data is collected automatically, such as your IP address, browser and device type, and the pages you view. This is used to keep the site secure and working, and to protect our forms from spam. See section 4.
3. How We Use Your Data
We use your data to:
- respond to your enquiry and provide the services you have asked for
- set up and manage your record in our customer relationship management (CRM) system
- prepare audits, proposals and recommendations you have asked for
- process payments
- follow up with you about our services by phone, email, SMS or WhatsApp
- show you relevant adverts on Meta and Google platforms and measure how they perform
- improve our services, including the AI tools we use to handle calls and messages
- meet our legal and accounting obligations
Our legal basis for this processing is:
- performance of a contract, where you have engaged us or asked us to take steps before doing so
- our legitimate interests, in following up enquiries, improving our services and running our business
- consent, where the law requires it, for example for non-essential cookies (see section 4)
- legal obligation, for accounting and tax records
You can ask us to stop marketing messages at any time, and every marketing email and SMS includes a way to opt out.
6. International Transfers
Some of these providers store or process data outside the UK. Where this happens, we rely on appropriate safeguards, such as the UK International Data Transfer Agreement or Addendum, Standard Contractual Clauses, or UK adequacy regulations, so your data gets an equivalent level of protection.
7. Call Recording and Transcription
Calls handled by our AI call system may be recorded and transcribed. We use recordings and transcripts to respond to your enquiry, book appointments, keep a record of what was discussed, and improve the accuracy of our AI tools. They are stored securely and kept in line with section 8.
8. How Long We Keep Your Data
We keep personal data about your enquiry or client relationship for up to 12 months from your last interaction with us, then securely delete or anonymise it. We keep some information longer where the law requires it, such as accounting and tax records, which we normally keep for 6 years.
9. Your Rights
Under UK GDPR, you have the right to:
- ask for a copy of the personal data we hold about you
- ask us to correct inaccurate data
- ask us to delete your data, in certain circumstances
- ask us to restrict how we use your data
- object to certain processing, including direct marketing
- ask us to transfer your data to another organisation, where technically possible
To use any of these rights, email hello@imanlogic.com. We will reply within one month.
10. Children’s Privacy
Our services are for businesses and are not aimed at children. We do not knowingly collect personal data from children.
11. Changes to This Policy
We may update this policy from time to time. Changes will be posted on this page with a new “last updated” date.
12. Complaints
If you have a concern about how we handle your personal data, please contact us first so we can try to put it right. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
13. Contact Us
ImanLogic Digital Ltd, company number 17258908
ICO registration reference: ZC259658
Email: hello@imanlogic.com
Phone: +44 121 816 2881